Refund policy

Return and Refund Policy

Thank you for shopping with Orbly Bottles. Please read this policy carefully before you order. By placing an order, you agree to it.

All Sales Are Final

Because our order fulfillment begins processing immediately upon checkout, all sales are final. We do not accept returns, exchanges, or cancellations for:

  • Change of mind or personal preference

  • Ordering the wrong color, size, or style

  • Products not meeting subjective personal expectations

Eligible Claims & Coverage

We will strictly replace or refund an order under the following conditions:

  • Damaged / Defective: The item arrived physically damaged or mechanically defective.

  • Incorrect Item: You received the wrong item or variation.

  • Lost in Transit: Your order is officially confirmed lost in transit by the carrier.

How to Report a Problem

To report an issue with your order, email our customer support at orblybottles@gmail.com within 7 days of delivery.

Your email must include the following details:

  • Your Order Number

  • A detailed description of the issue

  • Clear photos and a short video showing the damage/defect, the full item, and the original packaging with the shipping label clearly visible.

Note: Claims submitted after 7 days from confirmed delivery, or submitted without clear photo/video proof, will be automatically rejected. All claims are reviewed within 5 business days.

Resolution & Instructions

If your claim is approved, we will determine at our discretion whether to issue a replacement unit or process a refund to your original payment method.

  • No Physical Return Required: In most approved cases, you will not be required to ship the item back.

  • Unauthorized Returns: Do not ship any items back to us without prior written authorization from our support team. Unauthorized returns will be refused, discarded, and will not qualify for a refund.

Refunds & Fees

  • Approved refunds are credited back to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable.

  • For minor cosmetic flaws that do not impact bottle functionality, we may offer a partial refund at our discretion.

Order Cancellations & Modifications

  • You may request an order cancellation or modification strictly within 12 hours of purchase.

  • Once an order enters warehouse processing or has been dispatched, it cannot be canceled, modified, or refunded.

  • Send cancellation requests immediately to orblybottles@gmail.com with your Order Number.

Address Accuracy & Lost Orders

  • Address Errors: Customers are strictly responsible for verifying their shipping address at checkout. We are not liable for orders delivered to incorrect addresses provided during checkout.

  • Delayed Shipments: Please allow the full estimated transit window stated in our Shipping Policy before inquiring about a missing shipment. If your tracking status has not updated after 25 business days from dispatch, contact us for an investigation.

Payment Disputes & Chargebacks

Please contact our support team directly to resolve any issues before initiating a chargeback with your bank. We maintain full digital audit logs—including order confirmations, IP timestamps, and carrier delivery scans—which will be submitted to payment processors to contest fraudulent chargeback claims.

Questions? Reach out to us at orblybottles@gmail.com.